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FAQS

If you have further enquiries, please don’t hesitate to contact our Melbourne head office on (03) 9543 9967 or hello@createandcointeriors.com.au We look forward to hearing from you.

Frequently Asked Questions

If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch. Pre-orders can be made when an item is out of stock, a 50% deposit is requested upon confirmation of order and the balance before delivery. To arrange for a pre-order of an out-of-stock item, please email us on hello@createandcointeriors.com.au
Of course, we can! At Create and Co Interiors we love wrapping presents, so you are in safe hands.
We are most happy to gift wrap all of your goodies, just please give us clear instructions in the checkout notes or contact us directly via email. Unfortunately, we are unable to post to multiple locations within a single sale.
Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' there is a $9.95 re-posting fee to send it to you again.
If your item arrives faulty or damaged, please contact us within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days.
Of course! You can contact us anytime via hello@createandcointeriors.com.au we will get back to you within 24 hours.
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